Payments & credit card issues

How much does 12WBT cost?

To become a member and join our 12WBT team it’s either a one off up front payment of $199 or 12 weekly instalments of $19.99 ($239.88 in total). The first of your 12 weekly deductions starts from the time you sign up, so if you start in Pre-Season deductions will cease before the end of the Round.

You can pay by credit card (Visa, Mastercard or Amex), debit cards (Visa or Mastercard), or PayPal; or we also accept direct deposit for the one off upfront payment method.

If you choose to pay via direct deposit an upfront payment of $199 is the only option. Please arrange to deposit the upfront membership fee of $199 into our bank account. Once you have deposited the $199 into our account please email us a screenshot of your deposit and we will notify you of when your account has been created and is active.

Please email us using the Contact Us form and request our bank details.

I don't have a credit card, how else can I pay?

You can also pay by debit card (Visa or Mastercard) or with a PayPal account using our Sign Up Form.

If you choose to pay via direct deposit an upfront payment of $199 is the only option. Please email us using the Contact Us form and request our bank details.

We look forward to you coming on board!

When will the first weekly instalment payment be deducted?

If you opt to pay by weekly instalments, your first payment will be deducted as soon as you first sign up.  The remaining weekly instalments will be deducted on the same business day each week until you have made 12 payments.

It is important to note that each weekly payment does not unlock another week of the program for you; it is simply an affordable way to pay for the program over the Round. You can read more about the terms of your membership and payments here: https://www.12wbt.com/terms

Will I get locked out of the site if I miss a weekly instalment?

If your weekly transaction is declined, it will be automatically retried for 3 days in a row or until successful. After three failed retries your account will be suspended. It can be reactivated at any time by entering a valid credit card.

The day that you update your credit card now becomes your new billing date for all subsequent weekly payments.

It is important to note that each weekly payment does not unlock another week of the program for you; it is simply an affordable way to pay for the program over the Round. You can read more about the terms of your membership and payments here: https://www.12wbt.com/terms

How can I update the credit card I am using?

If you are on weekly instalment payments, you can update your credit card at any time, by going to your profile picture in the top navigation bar > My Account > Billing Details and entering a valid credit card number.

How do I get a copy of my tax invoice for my 12WBT membership?

To get a tax invoice for your 12WBT membership, go to your profile picture in the navigation bar, select “My Account” and scroll down to “Billing Details”. Click on the plus (+) icon next to the round you want the invoice for and then click on the “download PDF” icon. You can then print or save this document.

Why is there a $1 charge on my account when I signed up?

The $1 charge is a temporary pre-authorisation charge that the bank runs before processing the full amount. You will find that the $1 transaction will disappear from your bank account in a day or so, and is never actually debited from your account.

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